In this agreement;
.
1.1. This agreement determines the rights and obligations of the PARTIES in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the purchase of PRODUCTS and services by the BUYER via the website www.hanrobotik.com operated by the SELLER.
1.2. The BUYER accepts and declares that they have been informed about the basic characteristics of the PRODUCT or services subject to sale, the sales price, payment method, delivery conditions, and all preliminary information regarding the PRODUCT or services, and the right of withdrawal, that they have confirmed this preliminary information electronically, and subsequently placed the order.
The preliminary information form and the invoice on the payment page of www.hanrobotik.com are integral parts of this agreement.
Title: HAN Robotik Sanayi Ticaret A.Ş.
Mersis Number: 0456227155300001
Tax Identification Number: ESENLER V.D - 4562271553
Address: İkitelli Organize Sanayi Mahallesi, YTÜ İkitelli Teknopark Sokak NO:1/109 BAŞAKŞEHİR/İSTANBUL
Phone: 0531 834 69 76
Email: info@hanrobotik.com
Name Surname/Title: [.]
Delivery Address: [.]
Phone: [.]
Email: [.]
2.1. The AGREEMENT is concluded and enters into force upon its electronic approval by the BUYER. A copy of the AGREEMENT is sent to the BUYER's e-mail address and stored by the SELLER for three years.
3.1 The basic characteristics, cash sales prices including taxes, and quantity information of the PRODUCT and services ordered by the BUYER are specified on the order page.
3.2. Taxes, shipping, and other additional costs are clearly visible and confirmed by the BUYER before the order.
4.1. The PRODUCT is delivered to the delivery address specified by the BUYER on the WEBSITE or to the person/organization at the address indicated, within 30 days at the latest.
4.2. The BUYER accepts that the delivery made to the address and the person present at this address will be considered as delivery made to them. Even if the BUYER is not present at the time of delivery, the SELLER is deemed to have fulfilled its obligation completely and fully.
4.3. Therefore, any damages arising from the BUYER's late receipt of the PRODUCT and expenses incurred due to the PRODUCT waiting at the cargo company and/or the return of the cargo to the SELLER shall also be borne by the BUYER.
4.4. If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. It is the BUYER's responsibility to track the PRODUCT shipment by contacting the cargo company if no one is available to receive it at the address.
4.5. The BUYER is responsible for inspecting the PRODUCT at the time of delivery and, if there is a problem caused by the cargo, not accepting the PRODUCT and having the cargo officer file a report. Otherwise, the SELLER will not accept responsibility.
4.6. In cases where PRODUCTS are out of stock or impossible to supply, the SELLER shall inform the BUYER within 3 (three) days from the date of learning the situation and may supply another PRODUCT of equal quality and price, provided that the BUYER gives written consent, and in this case, it shall be deemed to have fulfilled its commitment under the AGREEMENT.
4.7. If the BUYER does not give consent, the order is canceled, and the payment is refunded within 14 (fourteen) days.
4.8. Unless explicitly stated otherwise, delivery costs belong to the BUYER. The SELLER may cover all or part of the said delivery costs depending on the campaigns it runs at the time of sale and whose conditions are announced on the WEBSITE.
5.1. The BUYER selects the payment method for the PRODUCT on the payment screen on the WEBSITE.
5.2. The BUYER is aware that the order placed creates a payment obligation before confirming the order.
5.3. The SELLER is not responsible for delays, interruptions, or commissions arising from the bank or payment institutions.
5.4. For payments made by Wire Transfer/EFT, the order is processed when the payment amount reaches the SELLER's account.
5.5. For the BUYER to pay by credit card, all credit card information must be filled in completely. Credit card payment can be made in a single payment or in installments over specific terms.
5.6. In installment payments, the relevant provisions of the agreement signed between the BUYER and the Bank shall apply. The Bank may offer more installment options than the BUYER selected or may offer installment deferrals. Such offers are at the bank's discretion. The BUYER accepts, declares, and undertakes that, since installment sales are made only with credit cards belonging to banks, they will also confirm the relevant interest rates and default interest information from their bank, and the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the bank and the BUYER in accordance with the legislation in force.
5.7. Installment/deferred payment options provided by institutions such as banks and financing institutions that issue credit cards, installment cards, etc., are a credit and/or installment payment facility provided directly by said institutions; PRODUCT sales realized in this framework and for which the SELLER has collected the full price are not considered installment sales for the PARTIES of this AGREEMENT, but are cash sales. The SELLER's legal rights in cases legally considered installment sales (including the right to terminate the AGREEMENT and/or demand payment of the entire remaining debt together with default interest if any installment is not paid) are available and reserved. In this case, the default interest is subject to the provisions of the agreement between the Bank and the BUYER.
5.8. If the credit card holder used during the order is not the same person as the BUYER, or if a security vulnerability is detected regarding the credit card used in the order before the PRODUCT is delivered to the BUYER, the SELLER may request the BUYER to provide the identity and contact information of the credit card holder, the credit card statement for the previous month, or a letter from the cardholder's bank stating that the credit card belongs to them. The order will be frozen for the period until the BUYER provides the requested information/documents, and if the said requests are not met within 24 (twenty-four) hours, the SELLER has the right to cancel the order.
6.1. The BUYER accepts that they have read and understood the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the PRODUCTS shown on the WEBSITE and have given the necessary confirmation for the sale in electronic form.
6.2. By confirming this AGREEMENT electronically, the BUYER confirms that they have accurately and completely obtained the address to be given by the SELLER to the consumer before the conclusion of distance contracts, the basic features of the ordered PRODUCTS, the price of the PRODUCTS including taxes, and the payment and delivery information.
6.3. The SELLER delivers the AGREEMENT subject PRODUCT in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
6.4. If it becomes impossible to fulfill the PRODUCT or service subject to the AGREEMENT and the SELLER cannot fulfill its obligations under the AGREEMENT, the SELLER shall notify the consumer within the legal period and may supply a different product of equal quality and price, provided the BUYER approves.
6.5. If the BUYER does not have such a request, the collected fee is refunded to the BUYER within the legal period.
6.6. Unless otherwise agreed in writing by the SELLER, the BUYER must pay the price in full before receiving the PRODUCT. If the PRODUCT price is not fully paid to the SELLER before delivery in cash sales, or if the due installment amount is not paid in installment sales, the SELLER may unilaterally terminate the AGREEMENT and not deliver the PRODUCT.
6.7. If, for any reason after the PRODUCT delivery, the bank/financial institution to which the transaction credit card belongs does not pay the PRODUCT price to the SELLER or demands the paid price back, this situation will be notified to the BUYER in writing, and in this case, the BUYER shall send the PRODUCT price within 3 (three) days at the latest upon notification, otherwise the PRODUCT will be returned by the BUYER to the SELLER. If the non-payment of the PRODUCT price is due to a fault or negligence of the BUYER, the shipping costs will be covered by the BUYER. The SELLER may subject the PRODUCT price receivable to execution proceedings and may use legal action and other legal application rights in this regard.
6.8. If the PRODUCT cannot be delivered within the legal period due to unforeseen extraordinary circumstances beyond the normal sales conditions (force majeure such as adverse weather, earthquake, flood, fire) or reasons for which the SELLER cannot be held responsible, or if it is understood that delivery within this period will not be possible, the SELLER shall notify the BUYER of the situation within 3 (three) days.
6.9. In this case, the SELLER may withdraw from the AGREEMENT and refund the product price to the BUYER. Likewise, the BUYER may cancel the order, order a similar PRODUCT, or wait until the end of the extraordinary situation.
6.10. In case of Order Cancellations, if the PRODUCT price has been collected, it is refunded to the BUYER within 14 (fourteen) days from the notification of cancellation by the BUYER. For credit card payments, the refund is made by returning it to the BUYER's credit card.
7.1. The BUYER has the right to withdraw from the AGREEMENT within 14 (fourteen) days without giving any reason and without paying any penalty.
7.2. The withdrawal period starts on the day the PRODUCT is delivered to the BUYER or the third person designated by the BUYER. However, the BUYER may also use the right of withdrawal within the period from the conclusion of the AGREEMENT until the delivery of the PRODUCT.
7.3. In determining the withdrawal period;
is taken as the basis.
7.4. The Seller is responsible for refunding the collected PRODUCT price and delivery costs to the BUYER within 14 (fourteen) days from:
7.5. The notification of the right of withdrawal and other notifications regarding the AGREEMENT must be made through the SELLER's communication channels specified on the WEBSITE in accordance with the LEGISLATION and within the time limit.
7.6. If the right of withdrawal is used:
7.7. The BUYER is legally responsible for changes and deteriorations that occur if they do not use the goods in accordance with their operation, technical specifications, and usage instructions within the withdrawal period. Accordingly, if there is a change or deterioration due to the PRODUCT not being used in accordance with its usage instructions, technical specifications, and operation during the period up to the withdrawal date, the BUYER may lose the right of withdrawal.
7.8. The AGREEMENT price is refunded to the BUYER via the BUYER's payment method within 14 (fourteen) days following the exercise of the right of withdrawal. When the PRODUCT is returned to the SELLER, the original invoice presented to the BUYER during the PRODUCT delivery must also be returned by the BUYER.
7.9. If the BUYER requests a corporate invoice, they must issue a return invoice for the relevant PRODUCT return or, if possible, reject the commercial invoice from their own systems within the period.
7.10. As long as the BUYER sends the PRODUCT to be returned to the SELLER via the SELLER's cargo company specified in the preliminary information form, the return shipping cost belongs to the SELLER. If the SELLER's cargo company does not have a branch in the BUYER's location for return, the BUYER may send the product via any cargo company. In this case, the return shipping cost and any damage the PRODUCT may suffer during the cargo process are the responsibility of the SELLER. (However, it should be noted that there is not yet a designated contracted cargo company by the SELLER. Therefore, the BUYER may return the PRODUCT with any cargo company of their choice. In this case, the return costs are covered by the SELLER.)
7.11. The BUYER will use the right of withdrawal within the period and procedures specified in this article, otherwise, they will lose the right of withdrawal.
8.1. The BUYER cannot use the right of withdrawal in the following contracts:
9.1. PRODUCTS sold by the SELLER are under the warranty of the manufacturer or importer. The warranty period and conditions are specified in the documents provided with the PRODUCT.
10.1. If the PRODUCT is defective, the BUYER may apply to the SELLER in accordance with the notification period and manner stipulated in the relevant LEGISLATION and exercise their elective rights. These rights include;
10.2. The SELLER is obliged to fulfill one of these requests preferred by the BUYER. However, if fulfilling the request causes disproportionate difficulties, it may fulfill one of the other elective rights.
10.3. The return and exchange of defective PRODUCTS are carried out with a technical service report or SELLER's approval. If the PRODUCT malfunctions due to misuse, incorrect intervention, or unusual use, this situation cannot be evaluated under the warranty and defective goods provisions.
10.4. Shipping costs for the return of defective PRODUCTS are covered by the SELLER. There is no designated contracted cargo company yet, and the BUYER may return the PRODUCT with a cargo company of their choice.
10.5. For purchases for which a corporate invoice has been issued, the return process is completed by the BUYER issuing a return invoice.
11.1. All necessary measures for the security of the information and transactions entered by the BUYER on the WEBSITE are taken within the SELLER's system infrastructure, to the extent of today's technical possibilities, according to the nature of the information and transaction. However, since the said information is entered from the BUYER's device, it is the BUYER's responsibility to take necessary measures, including those against viruses and similar harmful applications, to protect them and prevent access by unrelated persons.
12.1. The SELLER will process personal data within the scope of the AGREEMENT only for the purpose of providing the Product/Service and in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"), secondary legislation, and Personal Data Protection Board decisions. The SELLER accepts, declares, and undertakes that it will not process the BUYER's personal data other than the personal information accessed via the WEBSITE and will not contact the BUYER externally other than by the methods provided via the WEBSITE.
12.2. The BUYER accepts, declares, and undertakes that they are responsible for checking that the personal data provided within the scope of the AGREEMENT is accurate, complete, and current, for not sharing this information with third parties, for taking necessary measures including those against viruses and similar harmful applications to prevent access by unrelated persons, and for ensuring the security of the said personal data, otherwise, they will be personally responsible for any damages that may arise and for demands from third parties.
13.1. All intellectual and industrial rights and property rights related to all kinds of information and content on the WEBSITE and their arrangement, revision, and partial/full use belong to the SELLER, except for those belonging to other third parties according to the SELLER's agreement.
14.1. All correspondence between the PARTIES within the scope of the AGREEMENT will be made in writing or via a durable medium, except for the mandatory cases specified in the legislation.
14.2. The BUYER accepts, declares, and undertakes that the SELLER's commercial books, computer records, and other documents will constitute binding, definitive, and exclusive evidence in disputes that may arise from the AGREEMENT, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure No. 6100.
15.1. Disputes arising from the AGREEMENT are resolved within the monetary limits determined by the Ministry of Commerce, before the Consumer Arbitration Committees or Consumer Courts in the BUYER's or SELLER's place of residence.
B16.1. For any questions, complaints, or return notifications:
Email: info@hanrobotik.com
Phone: 0531 834 69 76
Address: İkitelli Organize Sanayi Mahallesi, YTÜ İkitelli Teknopark Sokak NO:1/109 BAŞAKŞEHİR/İSTANBUL